Refunds
Refund policy.
If Media Organizer does not work as described, contact Juicy promptly with the order email and a clear description of the problem.
Request window
Submit a refund request within 14 calendar days of purchase. Include the purchase email, order reference, operating system, Adobe host and version, and the troubleshooting steps already attempted.
Eligibility
Juicy reviews whether the product was downloaded or activated, whether the reported issue can be resolved, and whether the license or files were misused. A download or activation does not automatically remove rights that cannot lawfully be waived.
Approved refunds
Approved refunds are issued to the original payment method through Stripe. Processing time is controlled by Stripe and the customer's bank. The corresponding license and future download entitlement become refunded and cease at the next successful validation.
Exceptions and statutory rights
Fraud, abuse, redistribution, chargeback manipulation, and requests outside the stated window may be refused, except where applicable law provides a non-waivable remedy.